©CinemaShop™ Policy Statement
Home » Policy Statement
Please Read Before Ordering.
- ORDERING. We accept MasterCard and VISA - plus
checks and money orders via mail. Order
online on our highly secure web-site, or
download our order form (click
here). You can then mail your order
to ElectroShops - 2200 W. 66th St.
#200 Minneapolis, MN 55423-2131, or
fax your order (call for fax number).
Please allow up to 2 weeks for your
order to arrive (mail orders take
longer). Orders are generally shipped
within 2 to 7 days - then add 2 to 5
days for UPS to get it to you. Custom
orders and large quantities may take 2
to 8 weeks. While we always try to
indicate on the site when products are
out of stock, occasionally stock may be
depleted before your order can be
processed. We will inform you of a back
order status, estimate the shipping date
and offer you a refund, if so desired.
We have a minimum order requirement and
will not ship any orders that are less
than $50.
- FREE GROUND SHIPPING. Our Free
Shipping is the standard ground shipping
provided by UPS, FedEx or Common Freight
Carriers. On larger items (such as
seating and poster marquees), the driver
will perform a curb-side drop off of
the item and may need assistance. For
expedited shipping and for special
handling (such as inside deliveries
and/or un-boxing seating products),
please contact us via email (click
here), or call ElectroShops toll
free at #866-243-1001
- SHIPPING DAMAGE. All
shipments received by you that seem
damaged, must be noted to the freight
carrier, then refused and returned
to the address on your shipping label
for claim processing. You must report
any damage claims immediately so that
the party responsible for the damage can
make amends. ElectroShops will not be
held responsible for any shipping damage
and you may have to claim freight damage
with your own insurance company, if you
do not note it with the shipping
carrier.
- INITIAL DEFECTS. Initial product defects will be replaced or
repaired within the first 30 days.
After 30 days, ElectroShops will not
replace defective products - the
manufacturer's warranty is then in
effect. Consult the bottom of the
product's page on ElectroShops.com for
warranty information. Please keep the
original factory cartons with all
packing and manuals - if you ever move,
they are indispensable.
Any and all problem products sent to
ElectroShops must be accompanied by a
"Return Authorization". To obtain a "RA
Number", call us at #(866) 243-1001,
or click here to contact us via e-mail.
We will issue you a " RA Number" within
48 business hours. If so instructed by us,
products should be returned freight
prepaid with the Return Authorization
Number clearly printed on the shipping
label. Do not write on the product
carton, as this will invoke a restocking
fee for a damaged carton. Products
shipped to us without a "Return
Authorization" will not be accepted.
- RETURN POLICY. There are
no returns or refunds on custom
manufactured products, including: all
seating products; all poster cases,
frames and marquees; all cinema signs;
all metal theater decor products.
ElectroShops accepts product returns for
refund (except for the products listed
above and some others) for 30 days after
purchase date under the following
conditions: Unopened products in perfect
condition may be returned up to 30 days
for a refund, minus a MINIMUM 15%
RESTOCKING CHARGE. The original
box and packing must be included with
any potential return.
Any product not in perfect resalable
condition is subject to at least a 15%
restocking fee and may be more,
depending on condition. Once a product
has been assembled or installed,
absolutely no refunds are permitted -
only defective exchanges will be
permitted, if necessary. Product return
shipping costs must be prepaid by the
customer. Also, all shipping charges
that we pay on your behalf for your
original order are not refundable. Any
and all potential returns to
ElectroShops must be accompanied by a
"Return Authorization". To obtain a "RA
Number", call us at #(866) 243-1001,
or click here
to contact us via e-mail.
- WARRANTY. If you have any
questions about a product purchased from
ElectroShops, e-mail us or call us. If
any product sold by ElectroShops fails
within the warranty period, the
warranty is between you, the customer,
and the manufacturer.
We will work with you and the
manufacturer’s warranty center when you
contact us. If a product we’ve sold you
fails after the warranty period is over,
we'll direct you to the manufacturer for
help.
- PRICE GUARANTEE –
ElectroShops’ price guarantee applies to
products over $100 that are advertised
and in stock on competing authorized
retailers sites carrying the identical
product at the time of purchase. We will
match published online prices on the
same exact merchandise (no verbal
price quotes qualify). Since we include
free shipping and handling, all shipping
and handling fees must be figured into
any price comparison. Must be identical
model numbers and products must be
factory-fresh. Closeout, discontinued,
display, or refurbished products are not
eligible for price matching.
- SECURITY AND PRIVACY -
ElectroShops is "anti-Spam" and will not
use unethical promotional methods. We
use "SSL" servers for our e-commerce -
it's the most secure way to shop. Your
credit card number is not stored in a
database on the
internet and only initially sent to us via secure encrypted
connections. ElectroShops does not put
"bugs" on your computer, as we respect
your privacy. Plus, your customer
data is considered private and will not
be sold or shared with any outside
interests. In order to help protect the
environment, our online packing
slips/order tracking forms are paperless e-mail only - save
it to your hard drive and print a copy,
as well, if you like. However, we do send
your paper receipt via US Mail and also
have our print catalog to mail
to you, if needed.
- NOTICE: Prices & specifications are subject to change at any time. We reserve the right to refuse to deal with any person for any reason. We're not responsible for any data entry errors.
